Delete your KeyChain Mobile account

Last updated: 15 September 2026

You can request deletion of your KeyChain Mobile account and the personal data associated with it. Send the request from the email address registered to your account so we can verify that the request belongs to you.

Email an account deletion request

What to include

• Your registered email address or phone number.
• The words “Delete my KeyChain Mobile account”.
• Do not include your password, OTP, card details, or bank information.

What happens next

We may ask for limited information to verify account ownership. After verification, we will complete the deletion request within 30 days and confirm when it is complete.

We delete or irreversibly anonymize the account profile, saved addresses, wishlist, device notification tokens, and other personal data that is not required for an ongoing order, dispute, fraud prevention, tax, accounting, or other legal obligation.

Order, payment-reference, invoice, refund, and accounting records may be retained for the period required by applicable law. Access is restricted and the retained records are not used for marketing. Residual copies in protected backups are removed through the normal backup cycle, generally within 90 days.

Questions can be sent to info@keychainmobile.com.