KeyChain Mobile Privacy Policy

Last updated: 15 September 2026

This policy explains how 3G Solutions (“KeyChain Mobile”, “we”, “us”) handles information when you use the KeyChain Mobile app, website, customer support, and related shopping services.

Information we collect

• Account details such as name, email address, phone number, and sign-in credentials.
• Delivery and transaction details such as addresses, cart, orders, invoices, refunds, and payment references.
• App and device information needed for security, diagnostics, app updates, and push notifications.
• Messages and information you provide when contacting customer support.

Payments are processed by the payment method shown at checkout, including Razorpay where available. Payment providers may collect and process payment details under their own privacy policies. We receive transaction status and references needed to complete and support your order; we do not store full card numbers.

How we use information

• Create and secure accounts, authenticate users, and provide requested app features.
• Process, deliver, track, refund, and support orders.
• Send service messages, order updates, and notifications you allow.
• Prevent fraud, investigate misuse, fix errors, and meet tax, accounting, and legal obligations.

When information is shared

We share only the information needed with payment processors, delivery and communications providers, hosting and technical service providers, professional advisers, and authorities when legally required. We do not sell personal information.

Retention and deletion

Account and shopping data is kept while your account is active and as needed to provide the service. When you request deletion, data is deleted or irreversibly anonymized within 30 days after verification unless it must be retained for an ongoing order, dispute, fraud prevention, tax, accounting, or other legal obligation. Protected backup copies are removed through the normal backup cycle, generally within 90 days.

Order, payment-reference, invoice, refund, and accounting records may be retained for the period required by applicable law. Retained records are access-restricted and are not used for marketing.

Your choices

You can update account and delivery information in the app, control notification permissions in device settings, or request access, correction, or deletion by emailing us. See the account deletion page.

Security and children

We use administrative and technical safeguards appropriate to the information we handle. KeyChain Mobile is a general shopping service intended for adults and is not directed to children.

Contact

For privacy questions or requests, email info@keychainmobile.com.